Many organizations employ what's called 'drive-by-training.' Not only does this NOT work, but it serves as the “campaign of the week”, creating the impression that training is like prison or a vacation that won’t last long.

Employees endure these events and then go right back to doing what they have always done. Monica Wofford, CSP, provides pre-training analysis and training that works, that you can measure, and that develops skills worth catching… and that STICK! This allows you to develop the skills, fix the problem, and prove your ROI with long term results.

The following curriculums are frequently requested. Keep in mind, anything you see here can be customized to your specific need and organization. Additional topics available are listed at the bottom of this page.

This course has a two sided color handout or workbook available and is available in a one or two-day, 90 minute or 3 hour format.

 
Sample Curriculum

 

TO HEAR A PORTION OF THIS COURSE, CLICK HERE

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Contagious Confidence™: Helping the Team Believe and Achieve Your Mission and Goals

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We all talk to ourselves, but often the damage is done in our head before we ever express those concerns out loud. Your confidence will inhibit your's and the team's ability to make progress or achieve goals. With six steps to Contagious Confidence™, you will gain a greater sense of control and be able to develop those you lead, while keeping your job and your boss pleased with your progress.

After this session, you will immediately be able to:

• Identify and control your own disbelief in lofty goals or fear of failure and success

• Manage the damaging voices in your head that lead to poor attitude, apathy, attrition, and lack of action.

• Inspire others to work with you who were at one time difficult, that you now merely recognize as different.

• Achieve your mission, vision, and goals, rather than just look at them once a year

This course has a two sided color handout or workbook available and is available in a 90 minute or 3 hour format. Sample:

 

This course can also be customized to focus on presentation skills and is available in a one day or 3 hour format.

Products that compliment this training course:

The average life of a customer relationship used to be ten years. Now, depending on how you treat them, how many phone menus they have to dial, and how they feel in working with you, that relationship might not last ten minutes. It’s time to reevaluate the customer myths you’ve always heard and implement fresh new strategies for customer service that help you get out of their way when they want to stay and do business with you. This course will provide 17 effective methods for keeping customers, 3 Myth Busting Truths, and the secret to forever stop faking it until you make it when customers are present.

After this course, you will immediately be able to:

• Examine and modify those processes and procedures in your company that are not customer-oriented 

• Engage all employees in the pursuit of happy customers, giving them the tools and techniques to carry this out effortlessly

• Increase the length of your customer relationships and the amount of time they remain loyal to you,
  your company, your product or service, and your
  paycheck. (after all, that paycheck comes from
  customer dollars)

This course has a two sided color handout or workbook available and is available in a 90 minute or 3 hour format.

THIS COURSE IS ALSO AVAILABLE AS CONTAGIOUS CHIROPRACTIC CUSTOMER SERVICE.

Products that compliment this training course:

Contagious Communication™:
How to Get HR and Senior Leadership Talking

When there is friction between HR and Senior Leadership, everyone feels it. It breeds tension and leads to miscommunication. Get them talking by learning the six secrets to Contagious Communication, including how yours might be different from theirs!

After this session, you will immediately be able to:

• Examine and modify those processes and procedures in your company that are not customer-oriented 

• Say what you mean without offending, directing, being misinterpreted or putting your own job at risk.

• Identify your own unique communication preference and modify it to fit the needs of those you work with.

  

This course has a two sided color handout or workbook available and is available in a one day, 90 minute or 3 hour format. Sample:

 

Products that compliment this training course:

 

Other topics and subjects available in curriculum or training formats:

• Dealing Delicately with Difficult People

• Criticism and Discipline Issues

• Employee Engagement

• Strategic Management

• Employer/Employee Relations

• The War on Attrition and How to Win with Retention

• Leadership for Women